3) Zyada - Refund & Cancellation Policy

Last Updated: August 7, 2026

Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the rules and procedures related to cancellations, refund requests, and payment-related matters for services provided through the Zyada application.

Zyada aims to provide a transparent and fair process while protecting both users and service providers.

2. Cancellation Policy

Users may request cancellation of a service or order according to the applicable terms and conditions related to that service.

Cancellation availability may depend on:

* The type of service requested.
* The current status of the transaction.
* Whether the service has already been processed, confirmed, or completed.
* Applicable laws and regulations.

Some cancellations may not be accepted after the service has been completed or benefits have already been used.

3. Refund Eligibility

Refund requests may be considered in situations including:

* Unauthorized transactions.
* Technical issues that prevent successful service delivery.
* Service cancellation accepted according to applicable conditions.
* Other situations determined by Zyada after review.

Refund approval is not automatic and will depend on the details of each individual case.

4. Non-Refundable Situations

Refunds may not be available in cases including:

* Services that have already been completed.
* Digital benefits or offers that have already been used.
* Incorrect information provided by the user.
* Failure to follow applicable service terms.
* Requests submitted outside the allowed timeframe.

Exceptions may apply where required by applicable laws.

5. Refund Request Process

To request a refund, users should contact Zyada Support and provide:

* User account details.
* Transaction information.
* Reason for the refund request.
* Any supporting documents or evidence.

Zyada may review the request before making a final decision.

6. Refund Processing Time

If a refund is approved, Zyada will process the refund using the available payment method whenever possible.

The time required for funds to appear may vary depending on:

* The user’s bank or payment provider.
* Payment processing procedures.
* Financial institution policies.

7. Payment Disputes

Users are encouraged to contact Zyada before initiating payment disputes or chargebacks so we can attempt to resolve the issue directly.

Unauthorized or fraudulent claims may be investigated and handled according to applicable regulations.

8. Contact Information

For refund, cancellation, or payment-related questions, users can contact Zyada:

Email: contact@zyada.app
Phone: +971 52 742 6011

9. Policy Updates

Zyada reserves the right to modify or update this Refund & Cancellation Policy when necessary to reflect changes in services, payment procedures, or legal requirements.

Users are encouraged to review the latest version of this policy regularly.

⸻

Zyada
Professional Services & Customer Experience Platform
Email: contact@zyada.app
Phone: +971 52 742 6011